Case Study: Capital City Bank Group reduces reporting errors by 20% with Helpjuice

Capital City Bank Group reporting has decreased by 20% since making the 'how to' and 'why' information available

Capital City Bank Group, a U.S. regional bank (501–1,000 employees), struggled with fragmented communication and knowledge spread across intranets, emails and shared drives—and faced the risk of losing institutional knowledge as long-tenured staff retire. To centralize policies, procedures and job aides, they adopted Helpjuice’s knowledge base to provide associates a single, searchable source of “how to” and “why” information.

Helpjuice delivered a structured, easy-to-navigate KB with powerful search, tabs and accordions so employees can quickly find needed guidance; as a result, errors on certain reporting decreased by 20%, associates report spending less time searching for information, and the bank notes improved efficiency and a more empowered workforce.

Capital City Bank Group

Jennifer Hoffman

Knowledge Manager