Case Study: NTPC Tech Solutions cuts owner communication by 50% with Helpjuice

IT Services and IT Consulting Company Cut Down Owner Communication by 50% and Saw a 20% Reduction in Resolution Time With Helpjuice, in Just Two Weeks

NTPC Tech Solutions, an IT services and consulting company based in Texas, was struggling to keep troubleshooting knowledge organized as ticket volume grew. Before Helpjuice, the team relied on OneNote, Excel, SharePoint, and other tools that added extra clicks, slowed down resolution, and led to too many calls to the owners for help.

By implementing Helpjuice as a searchable knowledge base, NTPC Tech Solutions centralized documentation, made articles easy to find, and helped techs resolve issues on their own. In just two weeks, Helpjuice helped cut owner communication by 50% and reduce average resolution time by 20%, from about 26 minutes to 20–21 minutes, while also speeding up onboarding and enabling more contact-free shifts.

NTPC Tech Solutions

Ashley Radcliff

Owner