Case Study: Odigo Cuts Training Time and Costs with Helpjuice

Odigo Cuts Training Time and Costs by 25% with HelpJuice

Odigo, an online messaging company based in Paris with a team of 100–500, needed a better knowledge base solution to manage large volumes of product data and documentation. After finding tools like Zendesk, ProProfs, Groove, and Confluence lacking in areas such as data handling, editor flexibility, UI customization, collaboration, and integrations, the team looked for a more suitable platform.

Odigo chose Helpjuice for its flexibility, strong customization options, and user-friendly design. With Helpjuice, Odigo cut training time for new employees by 25%, reduced article creation and collaboration time by 30%, lowered costs by 15–20%, and increased productivity by 20%.

Odigo

Pankaj Bhatia

Consultant for Technical