Case Study: Canopy achieves 75% fewer support tickets and cuts onboarding from 2 days to minutes with Helpjuice

How Helpjuice helped Canopy reduce their support tickets by 75%

Canopy, a US-based internet company with a small team, was drowning in repetitive support requests and faced resource constraints that left parts of their product unintuitive and hard to onboard. To cut down direct-response support, bridge usability gaps, and speed customer onboarding, they implemented Helpjuice's knowledge base.

Helpjuice provided a searchable KB and templates that the Canopy team could quickly populate and maintain, enabling them to redirect about 75% of customer inquiries to self-service. As a result of Helpjuice, onboarding time fell from two days to minutes, Canopy eliminated roughly 3–4 hours of manual walkthroughs per new customer, and they reduced in-app tooltips and overall support load.

Canopy

George Canopy

Chief Technology Officer