Case Study: itrvl Cuts Onboarding Time by 50% with Helpjuice

How Helpjuice Knowledge Base Cut Time by 50%

itrvl, a travel and tourism company based in London, UK, wanted to automate and streamline its customer onboarding process. The team had previously used Freshdesk for its knowledge base, but found it too cumbersome for customers to navigate on their own, leading support staff to manually dig up and send relevant help articles.

Helpjuice provided itrvl with an intuitive knowledge base platform featuring a Google-like search function that customers could use to find answers independently. With Helpjuice, itrvl was able to create a one-stop-shop for customer information, reduce onboarding time by over 50%, and save significant time for its customer service team by cutting down on manual support requests.

itrvl

Andy Altman

Head of Product