Case Study: Fluent Home Slashes Support Calls by 97% with HelpJuice

How Fluent Home Slashed Support Calls by 97% with HelpJuice!

Fluent Home, a home security company based in Utah, needed a better way to help customers and employees troubleshoot equipment through clear, step-by-step self-service content. To solve this, they turned to Helpjuice for a knowledge base that could support both public and private articles, helping reduce support requests while making information easier to find and use.

With Helpjuice, Fluent Home built an interactive knowledge base that included translation tabs, draft/preview tools, image options, and a legacy editor that agents preferred. The results were strong: more than 2,724 searches per month led to 2,705 successful responses, only one caller needed additional help, search success reached 97%, floor support dropped by 16%, and 98% of support agents found what they needed in the private KB.

Fluent Home

Melissa Fitzner

Tech Support and Article Edition KB