Case Study: Lampeter-Strasburg School District achieves a 50% reduction in parent inquiries with Helpjuice

Large School District Reduces Inquiries by 50% Using a Helpjuice Knowledge Base

Lampeter-Strasburg School District needed a single, easy-to-use resource to support students, parents, faculty, and staff across more than 4,000 devices and 50+ applications—a problem made urgent by remote learning during the pandemic. After piloting multiple systems, the district selected the Helpjuice knowledge base for its cross-device accessibility, simple customization, and strong customer support.

Helpjuice implemented a customizable KB with features like Google authentication, multi-category articles, embedded video, accordion formatting, and robust search, allowing users to self-serve and staff to link to authoritative guidance. The result: at least 10 hours of staff time saved per week and a 50% reduction in parent inquiries, freeing the district to focus on higher‑priority technical problems.

Lampeter-Strasburg School District

Bill Griscom

Technology Director