Case Study: Cabinets.com Achieves Faster Customer Response Times with Helpjuice

How Helpjuice Slashed Customer Response Times at Cabinets.com

Cabinets.com, a U.S.-based engineering and manufacturing company, needed a better internal knowledge resource for its customer service team. They were struggling with information overload from PDFs and other tools, making it hard for staff to quickly find common answers, review SOPs, and stay aligned.

Helpjuice provided the knowledge management platform Cabinets.com chose to organize and present information in a more digestible, easy-to-use format. With Helpjuice, Cabinets.com cut average first response time from 3.5 hours to 1.37 hours and increased closed ticket efficiency from 48% to 67%, significantly improving team productivity and customer support performance.

Cabinets.com

Bryan Palomo

Senior Director of Customer Service