Case Study: Sign In Central Record Achieves 98% Search Success and Fewer Support Tickets with Helpjuice

The Incredible Transformation at Sign In Central Record

Sign In Central Record, a staffing and recruiting company based in Oak Brook, Illinois, needed a more advanced knowledge base to better serve customers. Their existing platform couldn’t fully support content-rich articles, video guides, or direct customer feedback, creating a gap in their support experience. They turned to Helpjuice for a more flexible knowledge base solution.

With Helpjuice, Sign In Central Record successfully migrated their content, added article feedback and review options, and improved the overall usability of their knowledge base. As a result, they achieved a 98% search success rate and reduced support tickets by 7%, while also creating a central self-service hub that improved customer experience.

Sign In Central Record

Alicia Roberton

Customer Success Specialist