Case Study: Otelier Improves Knowledge Base Engagement with Helpjuice

How Helpjuice's Analytics Transformed Otelier's Knowledge Base Performance

Otelier, a USA-based Internet company with a team of 10+, needed a better way to centralize internal knowledge, streamline employee training, and improve customer support documentation. The company struggled to find a single, intuitive platform that could meet the needs of different users across the organization.

Helpjuice provided Otelier with a customizable knowledge base solution featuring strong search and easy navigation. With Helpjuice, Otelier saw a 200% increase in total visits, 150% growth in unique visitors, 180% more page views, and a 75% rise in average time spent on page, helping improve engagement, self-service, and operational efficiency.

Otelier

Rusiru Adhikari

Business Analyst