Case Study: Realty ONE Group Complete reduces support inquiries by 40% with Helpjuice

How Helpjuice Reduced Phone Calls and Emails by 40% for Realty ONE Group Complete

Realty ONE Group Complete, a global real estate franchising company, needed a better way to manage hundreds of customer support inquiries and improve customer service. After trying other options like a private Facebook group and Google Drive, they chose Helpjuice’s knowledge base platform to organize information more effectively and make it easier for users to find answers.

With Helpjuice, Realty ONE Group Complete created a comprehensive knowledge base that supported searchable articles, PDFs, videos, images, and dropdown organization. Helpjuice helped reduce customer inquiries by 40% and enabled the team to respond 2x faster by directing customers straight to the information they needed, improving productivity and overall service.

Realty ONE Group Complete

Wendy French

Marketing Specialist