Case Study: Beeper boosts internal onboarding by 40% with Helpjuice

This Chat App Reduced Internal Onboarding By An Unbelievable 40%

Beeper, a telecommunications company in San Francisco with 500–1,000 employees, needed a faster way to onboard employees and reduce support load. The team was using Notion for its knowledge base, but found it too complex and cluttered for an efficient internal onboarding process and a self-serve customer experience.

With Helpjuice, Beeper implemented the platform’s API and technical documentation to embed a knowledge base into its product and move users toward a more self-taught approach. Helpjuice helped Beeper improve internal employee onboarding by over 40% and reduce support cases by 5%, while also offering fixed pricing that made planning easier.

Beeper

Gerardo Rodriguez

Director of Customer Operations