Case Study: Istation reduces support calls by 69% with Helpjuice

Istation's Product Launch Manager Shares How Helpjuice Reduced Support Calls by 69%

Istation, a global leader in educational technology, needed a reliable, user-friendly knowledge base to manage hundreds of daily product-related inquiries from customers and internal teams. The company was spending too much time searching for answers and wanted a centralized, searchable repository that could be updated quickly and easily.

With Helpjuice’s customizable, easy-to-use knowledge base platform, Istation launched a solution that made article creation and updates fast and simple. Helpjuice helped Istation reduce support calls by 69%, cut cases created by 43%, and drive over 295,000 article reads within one year, while also saving time for its team.

Istation

Amanda Centorbi

Product Launch Manager