Case Study: Bartholomew Consolidated School Corporation reduces calls and tickets with HelpJuice

How HelpJuice Enabled Bartholomew Consolidated School Corporation to Reduce Calls and Tickets by 30%

Bartholomew Consolidated School Corporation, a public school district in Columbus, Indiana, needed a better way to manage support during eLearning. With more than 14,000 work orders and around 100 phone calls a day, the district lacked a searchable central repository for training documents and information, making it harder to support staff and families efficiently. They turned to Helpjuice’s knowledge base platform to centralize resources and improve access.

Helpjuice implemented a knowledge base that let BCSC organize, search, and translate articles for 24/7 access by staff and families. The results were significant: Bartholomew Consolidated School Corporation reported a 20% reduction in calls and a 10% reduction in tickets, helping save time and money while improving support. Helpjuice enabled the district to streamline its support operations and better serve its community.

Bartholomew Consolidated School Corporation

Nick Williams

Director of Technology