Case Study: Entrupy achieves 60% search-time savings and faster internal knowledge access with Helpjuice

How Entrupy solved the problem of accessibility to knowledge thanks to Helpjuice

Entrupy, a US-based internet company with 10–50 employees, faced fragmented documentation across guides, PDFs and shared docs that made internal training, policy reference, and day-to-day support inefficient. To centralize knowledge and shorten lookup times for its support and data teams, Entrupy implemented Helpjuice’s knowledge base as a single, searchable repository.

Helpjuice delivered customizable article pages, tagging-driven search, and API/Google Drive integrations plus templated article creation to automate content build-out. As a result, search is now about 4x faster, internal SLAs have improved by roughly 5–10%, article creation time has been reduced by over 50% through automation, and Entrupy projects up to a 60% reduction in time spent searching via its internal dashboard.

Entrupy

Elliot Bowman

Data Operations Lead