Case Study: Selman & Co achieves a single consolidated knowledge base and instant answers for 250 support reps with Helpjuice

Going from 30+ Manuals to 1 Helpjuice Knowledge base & Providing Instant Knowledge To 250 Support Reps

Selman & Co, an Ohio-based insurance firm with roughly 250 employees (including about 50 customer service reps), was struggling with knowledge scattered across 30+ MS Word manuals that made it hard and stressful for staff to find answers. To centralize information and reduce employee stress and turnover, Selman & Co chose Helpjuice to build a single, searchable knowledge base.

Helpjuice consolidated those 30+ manuals into one easy-to-use knowledge base, delivering instant access to information for ~250 support reps and other staff; the platform’s simplicity and responsive support distinguished it from prior vendors. The outcome: employees now find information instantly and report higher satisfaction, updates are in progress, and the single Helpjuice KB has measurably reduced search time and internal friction.

Selman & Co

Rodney Stone

Contact Center Manager