Case Study: net2phone achieves 370,000 views in its knowledge base with Helpjuice

From Zero to 370,000 Views Net2phone's Journey with Helpjuice Knowledge Base

Net2phone Canada, formerly Versature, needed a better way to organize and share support content as its business and global presence grew. Instead of relying on outdated PDF support articles, the IT services company wanted a more robust, user-friendly knowledge base that could improve client support and internal knowledge sharing.

Helpjuice provided the solution with its knowledge base platform, including a one-page editor, SEO capabilities, and URL-only sharing. With Helpjuice, net2phone launched its Canadian Knowledge Base and later expanded it internationally, generating over 370,000 views and 250,000 readings while improving support, onboarding, marketing, and internal review workflows.

net2phone

Sara Mosher

Content Operations Manager