Case Study: Yokogawa delivers tribal knowledge to 10,000+ worldwide with Helpjuice

Industrial Automation Giant, Yokogawa, Switches to Helpjuice To Deliver Tribal Knowledge Across 10,000+

Yokogawa, an industrial automation giant with 10,000+ staff worldwide, needed to capture “tribal knowledge” from subject matter experts and make it available as an online self-service knowledge base for customers and internal teams. After relying on a customized Microsoft SharePoint solution and evaluating alternatives like Zendesk, Yokogawa selected Helpjuice for its KB needs.

Helpjuice delivered a cloud-based, intuitive platform that simplified article creation and offered granular public, internal, and private access (including encrypted URLs). The solution enabled Yokogawa to distribute critical knowledge across its 10,000+ user base, boost self-service support, and achieve strong satisfaction scores—Helpjuice support rated 10/10 and the product 9/10.

Yokogawa

Todd S.

Yokogawa