Case Study: Stashbee achieves 90% Solution Quality Index with Helpjuice

Stashbee Achieved 90% Solution Quality Index Since implementing HelpJuice Help Center

Stashbee, a UK-based consumer services company, needed to reduce support-team overhead and replace a custom-built help centre that lacked search and required developer involvement. They chose Helpjuice and its Help Center to give customers quick, searchable access to information, free support agents from repetitive queries, and remove content maintenance from developers.

Helpjuice delivered a searchable, analytics-driven knowledge base with features like article history, version control and auto-expiry; Stashbee achieved a 90% Solution Quality Index, saw under 2% of help-article viewers contact support, and saved developers 2–3 hours per week—significantly lowering email support volume.

Stashbee

Elliot Looms

Business Analyst