Case Study: DaVita achieves 50% reduction in onboarding time with Helpjuice

Since Started Using Helpjuice, DaVita reduced onboarding time by 50%

DaVita, a large U.S. hospital & health care organization with a 10,000+ person team, was struggling with a messy, unstructured Confluence knowledge base that made onboarding slow and inefficient. To address the need for a highly organized, searchable place to house onboarding and project-learning materials, DaVita chose Helpjuice’s knowledge base platform.

Helpjuice implemented a clean, highly organized KB with robust tagging, accurate search, document linking, access controls, analytics and expiry flags, enabling teammates to find needed content in three clicks or less. As a result, DaVita expects onboarding time to be cut by about 50% (roughly six months), knowledge retention to improve by ~70%, and the time to get up to speed on new projects to fall to about one week from the previous 2–3 weeks.

DaVita

Jordan Rath

Manager