Case Study: Valant achieves improved sales process and revitalized customer support with Helpjuice

Valant uses Helpjuice to improve sales process and to provide strong content to their customers

Valant, a U.S.-based IT services company (51–200 employees), was struggling with an expensive, clunky Salesforce knowledge base coded in Visualforce that required specialist developers and put documentation initiatives into a long IT backlog. To improve documentation across sales, implementation, and account lifecycle stages—and to add customer ratings and feedback—Valant adopted Helpjuice's knowledge base solution.

Helpjuice migrated Valant to an out-of-the-box, HTML5-friendly KB and provided responsive support and custom development to meet specific needs. As a result, Valant is producing content faster, getting more measurable metrics, enabling customer ratings and free-text feedback, and seeing renewed engagement from support agents (more content suggestions)—all while removing dependency on costly Salesforce coding thanks to Helpjuice.

Valant

Marco Armineta

Director of Customer Experience