Case Study: TradeSkillMaster.com triples knowledge base visits and boosts retention with Helpjuice

How Helpjuice Knowledge Base Helped TradeSkillMaster.com Triple Visits

TradeSkillMaster.com, an online platform for trading in-game items and currencies for massively multiplayer online games, needed a better way to support users and understand whether its help content was actually useful. Community & Support Manager Mike Louth wanted a knowledge base that would make information easy to find, be affordable for a small team, and allow customization without relying on CRM integration.

TradeSkillMaster.com chose Helpjuice’s knowledge base solution to quickly publish and update help articles, track user searches and content usage in real time, and customize the site for a pixel-perfect fit. With Helpjuice, the company saw a 16% increase in daily users, a threefold increase in knowledge base visits, and faster content updates driven by user behavior and analytics.

TradeSkillMaster.com

Mike Louth

Community & Support Manager