Case Study: Collage.com achieves exceptional 7-day customer support with Helpjuice

Collage.com Team uses Helpjuice Seven days a week To Deliver Amazing Support

Collage.com, an e‑commerce company in Brighton, MI that creates custom photo products, needed a single, easy-to-update place to store tutorials and FAQs for a 50–100 person team supporting customers seven days a week. To replace scattered Google Docs and static HTML files, Collage.com adopted Helpjuice’s knowledge base to centralize support content and make information available both to agents and customers.

Helpjuice provided a user-friendly, design-capable knowledge base that the customer satisfaction team uses to handle phone calls, live chats, and emails seven days a week, while also exposing most content publicly and keeping some entries private for internal use. The result: Collage.com reports it’s much easier to keep documentation updated and organized, has reduced reliance on disparate documents, improved agent efficiency and customer self-service, and remains a satisfied Helpjuice customer.

Collage.com

Nicole

Support Manager