Case Study: Enforme Interactive achieves streamlined product documentation and better client/internal access with Helpjuice

IT Services Firm Leverages Knowledge Base For Collaboration (instead of Google Drive/Sharepoint)

Enforme Interactive, a Maryland-based IT services firm with 11–50 employees, was relying on Google Drive to store everything from client contracts to internal and external training documentation and needed a better way to deliver up-to-date technical product documentation to both clients and staff. After evaluating enterprise-heavy options, they chose Helpjuice’s knowledge base solution to replace cumbersome Drive links and simplify access to specifications and functional documentation.

Helpjuice delivered a focused KMS with simple permission controls and reusable article templates, plus hands-on support to get the knowledge base launched. As a result, Enforme Interactive streamlined technical documentation for employees and clients, increased organizational focus on processes and procedures, and began shifting to a more client-facing business model—outcomes the company calls “transformative” (the case study does not provide numeric metrics).

Enforme Interactive

Patrick B

Project Manager