Case Study: Newington College achieves 30% faster training and 200 fewer service desk tickets with Helpjuice

How Newington College train new staff and students 30% faster thanks to Helpjuice

Newington College, an Australian education management organization (201–500 staff), needed a single, easy-to-access knowledge base so staff and students could find answers outside office hours and avoid PDFs, email threads and heavy intranet development. After trials with Confluence and SharePoint, they chose Helpjuice’s knowledge base for its fast setup, built-in KB features and easy conversion of existing PDFs and docs.

Helpjuice implemented a searchable, mobile-friendly KB with multimedia and assisted content migration, enabling quicker adoption across the college. As a result, Newington College now trains new staff and students 30% faster and recorded over 200 fewer service desk tickets in the first month alone, demonstrating measurable reductions in support load thanks to Helpjuice.

Newington College

Dan Collins

IT Director