Case Study: Auger reduces support requests by 80% and finds information 500x faster with Helpjuice

Auger reduced their support requests by 80% and time to locate information on Knowledge Base is 500x quicker for the user thanks to Helpjuice

Auger, a UK insurance firm with 11–51 employees, faced fragmented knowledge across multiple repositories, mobile-unfriendly documents for its largely field-based workforce, and a high volume of simple support requests (including ~10% outside working hours) that bounced between teams. They chose Helpjuice’s knowledge base to centralize content, make information discoverable, and support onboarding without increasing headcount.

Helpjuice consolidated and imported existing documents into a mobile‑responsive, easily editable knowledge base with features like a glossary, enabling self‑service and faster access. With Helpjuice, Auger cut out‑of‑hours support requests by 80%, reduced new‑starter onboarding time by 25%, and made locating information on the knowledge base 500% quicker for users.

Auger

Neil Wilks

Head of Technology