Case Study: Brixly achieves instant positive ROI and reduced support enquiries with Helpjuice

Fast-Growing Web Hosting Company Instantly Sees Positive ROI With Using Helpjuice

Brixly, a fast-growing UK web hosting company (11–50 employees), faced a roughly 1100% increase in support volume over 18 months and found their WordPress-based knowledge base to be slow, bulky, and inaccurate in search. Looking for better performance, simplicity, and the ability to suggest articles to users before they submit tickets, Brixly chose Helpjuice as their knowledge base solution.

Helpjuice provided a hosted knowledge base with fast, accurate search, Slack integration, and a JavaScript-based “suggested articles” hook to present answers just before customers contact support. Within days Brixly reported immediate positive ROI — faster internal and customer searches, improved efficiency, and a reduction in enquiries as suggested articles deflect tickets — and is rolling the upgrade out to clients with strong confidence in the results.

Brixly

Dennis N.

CEO