Case Study: Diggs cuts support questions by 75% with Helpjuice

The Manufacturing Company Experienced 75% Fewer Tickets After Using Helpjuice For Two Months

Diggs, a manufacturing company in New York, needed a better way to centralize internal knowledge as it moved its care team in-house. Before choosing Helpjuice, the team tried Google Drive, Google Sites, and even a CRM-based knowledge base, but information remained scattered and hard to manage. They wanted a single, accurate source of truth that agents could easily access without adding extra software costs.

Helpjuice provided a branded, easy-to-use knowledge base with robust features, including scheduled publishing and article expiration. With Helpjuice, Diggs cut agent questions by 75% in just two months, reducing daily questions from over 100 to around 20–30 and freeing team leads to focus on higher-value operational work. The company also saw service levels improve by more than 20% in key areas.

Diggs

Jeff Songster

Head of Care