Case Study: Macro Helix achieves 97% successful searches and fewer support calls with Helpjuice

Macro Helix has 97% successful searches after switching to Helpjuice

Macro Helix, a U.S. hospital & health care team of 201–500, was struggling with fragmented documentation and unwieldy tools like RoboHelp and OneNote. They needed a single, secure knowledge base that could serve both customer-facing and internal support content, handle embedded media and protected documents, and offer consistent behavior across users — a challenge they solved by switching to Helpjuice's knowledge base platform.

Helpjuice delivered a consolidated, easy-to-edit KB with media embedding, granular permissions, an interactive table of contents, Related Articles and feedback tools, plus fast preview/publish workflows. The impact: Macro Helix now reports 97% successful searches and dramatically fewer support calls (as low as 11 in a month), along with faster content updates and better access for customers and staff thanks to Helpjuice.

Macro Helix

Paul Neumann

Editor/Media Creator