Case Study: Azapak achieves faster onboarding and major time & cost savings with Helpjuice

Packaging Company Optimizes Efficiency By Utilizing Helpjuice Knowledge Base Instead Of Sharepoint

Azapak, an Australian packaging company with 100–500 employees, faced fragmented internal knowledge stored in Word documents, printed manuals, and frequent interruptions to managers for procedural questions. To centralize company policies, procedures and forms and reduce misinterpretation, Azapak implemented Helpjuice as their internal knowledge base.

Helpjuice provided a full-feature trial and expert customization so Azapak could assign roles, organize categories, and use publishing/review dates and documentation stages (draft/review/published), plus analytics and improved search. The result was faster content creation, reduced printing costs, fewer manager interruptions, and significantly quicker onboarding — a clear time-saver for the business according to Azapak.

Azapak

Angus McGregor

IT Manager