Case Study: SymTrain Increases Productivity and Customer Satisfaction with Helpjuice

SymTrain Increases Productivity and C-SAT with Helpjuice - Here's How

SymTrain, a London-based training and education company with 50–100 employees, needed a better way to reduce the time customers spent searching for answers and to increase visibility for its product content. To address these challenges, SymTrain chose Helpjuice’s knowledgebase solution to improve self-service support and speed customers’ path to productivity.

Using Helpjuice, SymTrain was able to create and theme a knowledge base easily, publish articles quickly, and map a subdomain to its Helpjuice URL while keeping support content separate from its marketing site. The results were strong: SymTrain reported a 20-hour-per-week reduction in support time, roughly $50K in annual savings, and a 400% increase in content pages, along with improved customer satisfaction and fewer support requests.

SymTrain

Steve Youngblood

Product Manager