Case Study: RCPMS improves patient response time with Helpjuice

Navigating the Knowledge Maze at RCPMS/CPCMG with HelpJuice!

RCPMS/CPCMG, a healthcare organization in Southern California with 1,000–5,000 employees, needed a better way to unify scattered healthcare information across multiple platforms. Patient-facing instructions were spread across Epic, while internal documents lived in MCN, making it difficult to track updates, original authors, and provider-specific needs. Helpjuice’s Knowledge Hub (Health Hub) was chosen as a centralized knowledge base and single source of truth.

With Helpjuice, RCPMS/CPCMG created a dedicated hub for both patient education and internal resources, including articles, tip sheets, policies, and clinical practice guidelines. The result was a 10% decrease in response time for Population Health nurses and Nurse Care Connect teams, along with faster access to patient education materials. Helpjuice’s strong customer service and customization support also helped exceed expectations.

RCPMS

Lauryn Chao

Junior Analyst