Case Study: RMS Cloud achieves 50–75% resolution of day-to-day support requests with Helpjuice Knowledge Base

RMS Cloud Resolves 50-75% of day to day support requests with Helpjuice Knowledge Base

RMS, an Australia-based real estate software company (100–500 employees), needed an intelligent, branded knowledge base to help internal and external users find answers without relying on traditional support. After finding normal user-guide style KBs and basic search insufficient—and having tried ProProfs and in-house solutions—RMS chose Helpjuice and its Knowledge Base to build a self-help centre that would reduce routine support demand.

Helpjuice implemented a branded, easy-to-use knowledge base centered on an intelligent search feature and simple deployment. Early trials showed Helpjuice content resolves 50–75% of day-to-day support requests, significantly cutting support calls and freeing RMS’ team to focus on proactive customer work.

RMS

Jenna

Technical Writer