Case Study: Collins Community Credit Union achieves faster publishing and cost savings with Helpjuice

How Helpjuice helped Collins Community Credit Union to speed up publishing process and save money

Collins Community Credit Union, a U.S. banking organization of 201–500 staff, faced inconsistent, hard-to-find and poorly managed procedures scattered across multiple locations. Needing a single, affordable knowledge-management solution with an intuitive UI, publish/draft controls and good search, Collins selected Helpjuice to build a centralized content management system / knowledge base to standardize procedures and support a quality-management initiative.

Helpjuice implemented a searchable knowledge library with categories, filters, draft-to-publish workflow, analytics and “similar content” features, and even loaded “hundreds” of procedures at no extra charge. As a result, Collins sped up publishing, reduced circulation of outdated materials, increased library adoption, and managers report more consistent work and less rework — improvements enabled by Helpjuice’s platform, analytics and free support.

Collins Community Credit Union

Richard Thompson

Senior Project Manager