Experian B2B Case Studies & Customer Successes

1st United Services Credit Union - Customer Case Study

1st United Services Credit Union

Tosha Eagles-Williams

Chief Operations Officer

How Louisiana’s biggest medical billing consultancy expedites claim submission for COVID-19 care

ACS Medical Business Solutions

How to simplify the patient collections game

Advocate Aurora Healthcare

Peter Troia

Collections Manager

Order automation eliminates missing data and improves workflow

Aegis Sciences Corporation

Sarah Coble

Project Management Organization Director

ALDO identified and corrected syntax and domain errors by verifying email address deliverability

ALDO

Alex Popov

Director of IT

To stay afloat financially, get smarter collections data

Altru Health System

Stan Salwei

Manager, Patient Financial Services

Automating income verifications streamlines long approval times and mitigates rising fraud

AppFolio

Caroline Whitmore

Management

Area Non Profit Company - Customer Case Study

Area Non Profit Company

Increase approvals while reducing losses with instant decisioning and custom models

Atlas Credit

Brandon Mays

CFO/President

Banner Health - Customer Case Study

Banner Health

Becky Peters

Executive Director of Patient Access Services

Bass Pro Shops Re-engaging inactive subscribers through global email insights

Bass Pro Shops

Todd Jones

Senior Marketing Manager

Bay Area Credit Service - Customer Case Study

Bay Area Credit Service

Real-time contract analysis improves reimbursements now and later

Baylor College of Medicine

Richard Allison

Director of Baylor MedCare

Benefis Health System makes access convenient with online scheduling

Benefis Health System

Kaci Husted

Vice President

Automation and integration are keys to revenue cycle success

Blessing Health System

Jill Stroot

Director, Patient Access

How Blessing Health System personalized estimates to improve patient satisfaction

Blessing Health System

Pam Shepherd

Informatics Analyst

Bluestem Brands - Customer Case Study

Bluestem Brands

Brooke - Customer Case Study

Brooke

Ben Bates

Technical Practice Lead

Brooklyn College - Customer Case Study

Brooklyn College

Mark Gold

CIO

Experian helps Bunches to “deliver happiness” to customers on every occasion

Bunches

Dani Turner

Customer Experience Director

C & H distributors - Customer Case Study

C & H Distributors

Donna Patelski

Credit Analyst

Cabela’s® realized return on investment through email batch cleansing within weeks

Cabela’s

Dean Wynkoop

Manager, Data Management

Maximizing collection agency performance and reducing bad debt write-offs by up to 12 percent

California Public Utilities Commission

CareMount Medical enables 24/7 access with Patient Schedule

CareMount Medical

Scott D. Hayworth

President & CEO

Caritas Australia maximizes fundraising and donor engagement using Experian’s data validation solutions

Caritas Australia

Viviane Piccinini

Direct Marketing Fundraising Manager

Centrica - Customer Case Study

Centrica

Eddie Edwards

Data Manager

Charleston County Park and Recreation Commission ensures clean member data

Charleston County Park and Recreation

Catherine Farah

IT Operations Department

Choice Hotels leveraged Experian’s ConsumerViewSM to enrich its existing data.

Choice Hotels

Olga Nielsen

Senior Director

Online engagement delights patients and boosts revenue

Cincinnati Children’s Hospital Medical Center

Chris Lah

Senior Director, Business Office Customer Service

How Cincinnati Children’s turned routine patient bills into customized communications that increased revenue and patient satisfaction

Cincinnati Children’s Hospital Medical Center

How Clear Mountain Bank was able to increase its personal loan portfolio and marketing ROI while simultaneously lowering its customers' borrowing costs

Clear Mountain Bank

Robert Flockvich

Director of Community Outreach and Retail Lending

The Colorado Department of Labor & Employment improves processes and database accuracy

Colorado Department of Labor & Employment

Jay Johnson

Manager of employer services/business analyst

Concierge Medical Service Company - Customer Case Study

Concierge Medical Service Company

Council of State and Territorial Epidemiologists - Customer Case Study

Council of State and Territorial Epidemiologists

Data Clique, LLC, leverages data-driven marketing through OmniActivationTM

Data Clique

Marty Gould

Founding Partner

Experian’s information helps reduce risk and improve portfolio management

Daylight Transport

Ric Hans

Manager Credit and Collections

Dayton Children’s Hospital boosts patient collections and scales patient scheduling using PatientDial

Dayton Children’s Hospital

Increased Efficiency In Collections and Prospect Marketing

Delta Community Credit Union

Mike London

Manager

Developing a new generation of riskmanagement expertise to keep pace in a changing marketplace

Desjardins

Philippe St-Aubin

Senior Manager, Card Strategies

Diapers.com acquires new customers with Experian’s New Parents Database

Diapers.com

Experian’s information helps reduce risk and improve portfolio management

Don

John Fahey

Director of Credit

Drugstore.com - Customer Case Study

Drugstore.com

Ron Kelly

Vice President, Customer and Pharmacy Services

Educational Employees Credit Union - Customer Case Study

Educational Employees Credit Union

Paula Minugh

Manager of Support Services

Increase member satisfaction and growth with an advanced underwriting strategy

Educational Federal Credit Union

Michael Aubrey

SVP Lending

EducationDynamics increases marketing efficiencies by using Experian Data Quality’s predictive analytics modeling

EducationDynamics

Sandesh Sadalge

Senior Director of Client Analytics and Insights

How a Ground-Breaking Fintech Uses Pre-Submit Behavior Signals to Detect Fraud Rings & Save Millions

Elevate Credit, Inc.,

Ryan Prince

Manager, Data Science

Uncovering contractual details helps collect revenue left on the table

Emory Clinic

Taylor Williams

Director, Patient Financial Services

Fairytale Brownies was able to reduce address correction fees

Fairytale Brownies

David Kravetz

Catalog & Web Team Leader

First Financial Asset Management - Customer Case Study

First Financial Asset Management

Bob Burnside

Director of Operational Strategy

Franklin Mint Federal Credit Union - Customer Case Study

Franklin Mint Federal Credit Union

Fresno Pacific University implements address validation software within Salesforce CRM

Fresno Pacific University

Jonathan Maher

Institutional Research Data Analyst

How Experian collaborated with Gather Federal Credit Union to implement a frictionless digital prequalification solution that led to bookings of over $600,000 in new personal loans and credit cards in just 3 weeks

Gather Federal Credit Union

Justin Ganaden

Executive Vice President

Globally Diversified Financial Services Company - Customer Case Study

Globally Diversified Financial Services Company

How Grasshopper Bank Achieved Efficient, Secure Client Onboarding with NeuroID

Grasshopper Bank

Teddy Gordon

Director of Data

Gulf States Toyota measures addressable TV success with mobile data

Gulf States Toyota

Summer Craig

Senior Manager of Integrated Media

Hach improves accuracy of customer data

Hach

Chris Gorski

Director of Direct Marketing

Hastings Mutual Insurance Company fixes incorrect addresses

Hastings Mutual Insurance Company

Joe Sacco

IT Application Development Supervisor

Increase revenues and improve workflows with automation and customized claims edits

Hattiesburg Clinic

Loretta McLaughlin

Assistant Director of Financial Services

Managing growth through automation and integration

Healthcare Provider

Heritage Medical Associates enhanced their call center with an integrated digital scheduling solution

Heritage Medical Associates

Jessica Smith

Chief Administrative Officer

Homepoint boosts employee productivity and data accessibility following Experian’s DataArc 360TM, powered by Aperture Data Studio

Homepoint

Jill Cannon

Senior Director Default Administration

The Idaho Transportation Department reduces duplicate records and takes a proactive approach to data quality

Idaho Transportation Department

Randi Bristol-Hogue

DMV Transformation Program Manager

Indiana University Health processed $632 million in claims transmissions in one week after halt to operations

Indiana University Health

Bryan Daniels

Vice President of Revenue Cycle Solutions

How Indiana University Health transformed operations with guided scheduling

Indiana University Health

Ashlee Ruddick

Director of System Patient Access

Hastings Mutual Insurance Company fixes incorrect addresses

Interline Brands

The Iowa Clinic improves access with patient self-scheduling

Iowa Clinic

C. Edward Brown

Chief Executive Officer

Knudsten Chevrolet - Customer Case Study

Knudsten Chevrolet

Joe Morris

General Manager

Kohl's Department Stores - Customer Case Study

Kohl's Department Stores

Greg Harned

Vice President

With confidence in data, Kootenai Health qualifies more patients for the right financial assistance or charity programs

Kootenai Health

Wendy Bird

Manager, Financial Counseling & Cash Fund Posting

LA Metro - Customer Case Study

LA Metro

Ray Chio

Accounting Manager, Los Angeles County Metropolitan Transportation Authority

Large Automotive Dealership Company - Customer Case Study

Large Automotive Dealership Company

Large Clothing Retailer - Customer Case Study

Large Clothing Retailer

The impact of online patient self-scheduling on a large health system

Large Health System

Large health system improves efficiency and patient experience with Patient Schedule

Large Health System

Accelerating member outreach with Patient Schedule

Large Medicaid Managed Care Plan

Successfully closing gaps in care with member scheduling solutions

Large Medicaid Managed Care Plan

Advanced custom acquisitions model based on machine learning

Large Retail Credit Card Issuer

Largest Income Tax Agency - Customer Case Study

Largest Income Tax Agency

Leading Appliance Retailer - Customer Case Study

Leading Appliance Retailer

Leading Consumer and Commercial Bank - Customer Case Study

Leading Consumer and Commercial Bank

A custom machine learning acquisition model for a leading appliance retailer

Leading Consumer Goods Retailer

Leading Global Marketing, Loyalty and Card Product Providing Company - Customer Case Study

Leading Global Marketing, Loyalty and Card Product Providing Company

Leading Global Supplier of Technology Products Company - Customer Case Study

Leading Global Supplier of Technology Products Company

Developing sophisticated risk models to meet the latest Basel II compliance requirements

Leading International Bank

Know your leads. Grow your Business

Leading Mortgage Company

Angad Paintal

Product Manager

Leading National Bank - Customer Case Study

Leading National Bank

Leading North American Bank - Customer Case Study

Leading North American Bank

Leading U.S. Retail Banks - Customer Case Study

Leading U.S. Retail Banks

LEAF Commercial Capital, Inc - Customer Case Study

LEAF Commercial Capital, Inc

David H. English

Chief Investment Officer

How Luminis HealthSM used Coverage Discovery® to find $240K in billable coverage each month

Luminis Health

Sheldon Pink

Vice President of Revenue Cycle

Luxury Travel Company - Customer Case Study

Luxury Travel Company

Mackenzie Health improves contact data quality with Experian Data Quality’s address verification technology

Mackenzie Health

Lindsay Lankin

Coordinator of Patient Access

McDonald Information Service - Customer Case Study

McDonald Information Service

Alan Greenfield

Vice President

Medical College of Wisconsin - Customer Case Study

Medical College of Wisconsin

Marion Livingstone

Executive Director of Clinical Practice Services

Members 1st Federal Credit Union - Customer Case Study

Members 1st Federal Credit Union

Mark Ritter

Assistant Vice President for Business Lending

Meredith Corporation drives success using a single customer view across all channels

Meredith

Janet Donnelly

Vice President of Consumer Marketing

Increase approvals and create an exceptional member experience with automated decisioning

Michigan State University Federal Credit Union

Blake Johnson

VP of Lending

Midmark improves data quality within Oracle E-Business Suite

Midmark

Jennifer Garrison

CSR

MiQ increased reach and scale for advertisers with Experian's Graph

MiQ Digital

Georgie Haig

Strategy and Partnerships Director

Montgomery County Hospital District - Customer Case Study

Montgomery County Hospital District

Karen Webb

Billing Manager

Natural Gas Power Supplier Providing Company - Customer Case Study

Natural Gas Power Supplier Providing Company

Neurosurgical Associates of San Antonio - Customer Case Study

Neurosurgical Associates of San Antonio

Karl Swann

Neurosurgical Associates of San Antonio

Nevada Department of MotorVehicles - Customer Case Study

Nevada Department of Motor Vehicles

Ginny Lewis

Director

Managing growth through automation and integration

Non Profit Healthcare Service Center

Northeast Member Business Services - Customer Case Study

Northeast Member Business Services

Rick Slater

Chief Operations Officer

Northern Michigan University - Customer Case Study

Northern Michigan University

Brian Larson

Senior Programmer/Analyst

Northwestern University improves alumni databases with address validation

Northwestern University

Becki Randall

Director of Gift and Records Services

Automation and efficiency are the secret to faster patient collections

Novant Health

Wendi Bennett

Director of Patient Finance

Nowcom Corporation - Customer Case Study

Nowcom Corporation

Miguel Jurado

Director of Sales and Business Development

Increasing efficiency and funding rates with automated decisioning

OneAZ Credit Union

John Schooner

VP Credit Risk Management

This fintech saw a 134-percent return on investment when it collected an additional $25,000 from its delinquent loan portfolios

OppLoans

Austin Yates

Manager, Service Technology

Overstock.com reduced its logistical and customer care costs by close to $1,000,000

Overstock

Steve Tryon

Senior Vice President of Logistics

Overton's - Customer Case Study

Overton's

Tim Manns

Manager of Operations and Development

Credit union saves 500 hours per month in labor

Pacific Marine Credit Union

Kate Baker

Member Solution Center Manager

Pacific Northwest Ballet reduces returned mail

Pacific Northwest Ballet

Jim Mitchell

IT Manager

PC Mall - Customer Case Study

PC Mall

Robert Calvo

VP Credit

People’s Alliance Federal Credit Union eliminates bad address data

People's Alliance Federal Credit Union

Joanne Steigerwald

Vice President of Operations

Peoples Bank - Customer Case Study

Peoples Bank

Anthony Repanich

Executive Vice President

Prodege - Customer Case Study

Prodege

Olly Shaw

VP of Accounting

How Providence Health found $30M in coverage and reduced denial rates with automated eligibility checks

Providence Health

Emily Brown

Director of Operation Excellence

Rhode Island Department of Labor and Training ensures accurate mailings

Rhode Island Department of Labor

Raymond Filippone

Assistant Director of Income Support

Rhode Island Division of Motor Vehicles accelerates data migration and improves data quality

Rhode Island Division of Motor Vehicles

Walter Craddock

Administrator Rhode Island Division

Automation and current payer data yield high returns for Colorado center

Rocky Mountain Cancer Centers

Lori Bradshaw-Hucko

Director of Operations

Rubicon - Customer Case Study

Rubicon Project

Lorraine Moses

Director, Credit & Collections, Rubicon Project

Sage Hill School engages donors through segmentation and personalization

Sage Hill School

Saks Fifth Avenue drives better clienteling efforts and streamlines back-end processes

Saks Fifth Avenue

Kakoli Seal

Vice President of Customer Insight and Database Marketing

Targeted collections efforts yield outstanding results

Sanford Health System

Michael Beyer

Director of Patient Accounts

Digging deep into payer contract details pays big dividends

Sansum Clinic

Jennifer Thomas

Vice President, Revenue Cycle

SC Telco Federal Credit Union - Customer Case Study

SC Telco Federal Credit Union

Jodi Powell

Director of Marketing

How Schneck Medical Center prevents and triages denials with AI Advantage™

Schneck Medical Center

Skylar Earley

Director of Patient Access and Communications

How Schroders created a data assurance capability for its investment group

Schroders

Scripps Clinic - Customer Case Study

Scripps Clinic

Tonja Henderson

Supervisor of Business Services, Reimbursement

SECURA Insurance - Customer Case Study

SECURA Insurance

Tim Riedl

VP of Commercial Underwriting

Snap-on Credit LLC - Customer Case Study

Snap-on Credit LLC

Steve Spinozza

Vice President of Credit

SP Group - Customer Case Study

SP Group

The home equity lender recommends Experian BoostTM to all applicants near credit score thresholds to help them qualify for more desirable loans and terms

Spring EQ

Bill Merryman

Universal Credit Services President

22% increase in average cash collections for St. Luke’s University Health Network with Collections Optimization Manager

St. Luke's University Health Network

Cindy Samuels

Senior Manager for Patient Revenue Services

How Stanford Health Care optimized their collections to maximize revenue and improve patient experience

Stanford Health Care

Teresa Ceja-Diaz

Vendor Management Analyst, Self-Pay Management

STAR Financial Bank - Customer Case Study

STAR Financial Bank

Bill Wingrove

Chief Credit Officer

Robust claim scrubbing rectifies underpayments and eliminates rework

State of Franklin Healthcare Associates

Amanda Clear

Director of Business Services

How one multispecialty health group reduced accounts receivable days by 15%

Summit Medical Group Oregon — BMC

Sean Schlappy

Business Analyst

Swiss Sense - Customer Case Study

Swiss Sense

Technology Credit Union - Customer Case Study

Technology Credit Union

Hemali Gajaria

AVP Marketing

Texas Oncology - Customer Case Study

Texas Oncology

Chris Henderson

Executive Director

Texas Orthopedics Sports & Rehabilitation Associates - Customer Case Study

Texas Orthopedics Sports & Rehabilitation Associates

Twyla Fuertes

Chief Business Officer

UCONN Foundation uses data verification to improve mailing accuracy

The University of Connecticut Foundation

Deb Cunningham

Assistant VP

The Vitamin Shoppe - Customer Case Study

The Vitamin Shoppe

Mahua Chaudhury

Senior Manager of IT Marketing

How a Top 5 Bank Optimized Their Fraud Stack and Stopped Evolving Attacks with NeuroID

Top 5 Bank

Travel Agency - Customer Case Study

Travel Agency

UCHealth writes off $26 million in charity care by automating financial assistance process

UCHealth

Andrew Pederson

Director of Patient Financial Experience

Umpqua Bank reduces costs and improves

Umpqua Bank

Ricky Silvas

Systems Analyst

Union Bank - Customer Case Study

Union Bank

University of Alabama Health Services Foundation - Customer Case Study

University of Alabama Health Services Foundation

Tannis McCombs

Manager of Pre-Arrival Services

How University of California San Diego Health improved collections and reduced bad debt

University of California San Diego Health

Terri Meier

System Director of Patient Revenue Cycle

University of Missouri School of Medicine - Customer Case Study

University of Missouri School of Medicine

Herb Stanley

Associate Director, Financial Services

University of North Texas at Denton improves data quality for more accurate student communications

University of North Texas

Kok Chuan Koh

Programmer

Denials reduced by 66% at UT Medical Center with improved patient intake

University of Tennessee Medical Center

Joshua Gayman

Revenue Cycle Manager

University of Utah recovers outstanding patient balances through optimized workflows with Collections Optimization Manager

University of Utah

Tyler Ripley

Revenue Cycle Manager, Self Pay Business Office

US Interactive Media evaluates new lead sources faster and increases conversion rates

US Interactive Media

Ryan McArthur

Executive Vice President

Accurate patient demographics positively impact revenue cycle

ValleyCare Health System

Cindy Rudow

Director, Patient Financial Services

Vanderbilt Orthopaedics enables patients to conveniently self-schedule care online

Vanderbilt University Medical Center

Jared G. Cobb

Director, Population Health and Patient Engagement Portfolio

The credit union funded an additional $18 million in mortgages by identifying and targeting qualified consumers while they were in the market for credit

Vantage West Credit Union

Within three months of implementing an instant, digital prequalification process, the member-powered credit union’s loan and credit applications increased by 25%

Washington State Employees Credit Union

Ryan Brooks

Director of Consumer Lending

Weill Cornell increases collections by $15M with Collections Optimization Manager

Weill Cornell Medicine

Carey Lawrence

Revenue Cycle Administrator Customer Service and Self-Pay Collections

How West Tennessee Healthcare replaced clipboards with clicks, modernizing patient intake

West Tennessee Healthcare

Anthony Myers

Director of Admitting and Registration

West Yorkshire Police - Customer Case Study

West Yorkshire Police

Geoff Halpin

DCI

Over 7% increase in patient collections for Wooster Community Hospital with Collections Optimization Manager

Wooster Community Hospital

Kristen Shoup

Revenue Cycle Director

Wurth - Customer Case Study

Wurth

Carol Odom

Western Regional Credit Manager

Yale New Haven Health elevates the patient financial experience for consumers and staff

Yale New Haven Health

Peggy Beley

Director Pre-service

Yodel increases delivery rates using Experian’s address validation technology, coupled with location insight

Yodel

Ashraf Adil

Director of DevOps