Experian B2B Case Studies & Customer Successes

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Experian are the leading global information services company, providing data and analytical tools to Experian's clients around the world. Experian help businesses to manage credit risk, prevent fraud, target marketing offers and automate decision making. It also help people to check their credit report and credit score, and protect against identity theft. In 2015, Experian were named by Forbes magazine as one of the World’s Most Innovative Companies. Experian employ approximately 17,000 people in 38 countries.

Case Studies

Showing 170 Experian Customer Success Stories

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1st United Services Credit Union achieves business growth and deeper wallet share with Experian

1st United Services Credit Union logo

ACS Medical Business Solutions achieves $20M+ in expedited COVID-19 claim reimbursements with Experian Health’s Universal Identity Manager

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Advocate Aurora Healthcare achieves double-digit increases in patient collections with Experian Collections Optimization Manager

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Aegis Sciences Corporation achieves paperless orders and 76% fewer attestation statements with Experian Health's Order Manager

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ALDO achieves improved email deliverability and reduced bounce rates with Experian Data Quality (QAS Email)

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Altru Health System achieves 114% increase in collections with Experian Health's Collections Optimization Manager

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AppFolio achieves faster tenant approvals and reduced fraud with Experian AccountView

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Area Non-Profit Company achieves improved donor response and targeting with Experian

Atlas Credit achieves nearly double approvals and 15–20% loss reduction with Experian's AI decisioning

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Banner Health achieves $30M reduction in eligibility errors and up to 80% preregistration automation with Experian Health

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Bass Pro Shops achieves 9% reactivation of inactive subscribers with Experian Email Insights

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Bay Area Credit Service achieves 15% higher collections and up to 25% greater data accuracy with Experian Collection Advantage

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Baylor College of Medicine recovers $4.2M and improves reimbursements with Experian Health

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Benefis Health System achieves improved patient access and 50% after-hours online booking with Experian Health's Patient Schedule

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Blessing Health System achieves 80%+ POS collections and a 90% clean-claim rate with Experian Health

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Blessing Health System achieves 58% increase in point-of-service collections with Experian Patient Estimates

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Bluestem Brands achieves $7.5M revenue gain in nine months with Experian customer intelligence and analytics

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Brooke achieves rapid, repeatable Salesforce data migration and faster portal launch with Experian Aperture Data Studio

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Brooklyn College cuts returned mail and improves enrollment outreach with Experian Data Quality

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Bunches (family-owned florist) achieves faster checkout, more accurate deliveries and increased customer acquisition with Experian

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C & H Distributors reduces bad debt and information costs with Experian's BusinessIQ Premier Profile

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Cabela’s achieves ROI in under two weeks with Experian Data Quality email cleansing

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California Public Utilities Commission achieves up to 12% reduction in bad debt write‑offs and 10–15% cash‑flow improvement with Experian Tallyman Agency Management

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CareMount Medical achieves 24/7 online self-scheduling and improved patient retention with Experian Health’s Patient Schedule

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Caritas Australia achieves a 76% increase in donations from direct marketing with Experian's data validation solutions

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Centrica achieves faster customer sign-ups and fewer address exceptions with Experian Data Quality (QAS Pro)

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Charleston County Park and Recreation achieves reliable customer communications and reduced postage costs with Experian Data Quality

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Choice Hotels achieves upscale guest acquisition and revenue growth with Experian ConsumerView

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Cincinnati Children’s Hospital Medical Center achieves ten-fold portal adoption, $800K/month in online payments and $70K/month statement savings with Experian Patient Self Service

Cincinnati Children’s Hospital Medical Center logo

Cincinnati Children’s Hospital Medical Center achieves $840,000 annual savings and improved patient satisfaction with Experian Patient Statements

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Clear Mountain Bank achieves $1M+ in incremental loans with Experian's Digital Prescreen with Micronotes

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Colorado Department of Labor & Employment achieves 20%+ improved data accuracy and reduced returned mail with Experian Data Quality

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Concierge Medical Service Company achieves targeted wellness programs with Experian

Council of State and Territorial Epidemiologists achieves faster, more accurate COVID-19 contact tracing and local decision‑making with Experian Health

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Data Clique drives 57% of a fitness chain’s new monthly memberships with Experian Marketing Services' OmniActivation

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Daylight Transport achieves faster credit approvals and improved portfolio management with Experian

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Dayton Children's Hospital boosts patient collections and accelerates scheduling with Experian Health's PatientDial

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Delta Community Credit Union achieves streamlined collections and 5× higher auto-loan response rates with Experian's Collections Advantage and Auto Loan Target Marketing

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Desjardins achieves modern credit-risk expertise and faster growth with Experian

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Diapers.com acquires new parents and grows customer base with Experian’s New Parents Database

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Edward Don & Company achieves faster credit approvals and lower acquisition costs with Experian DecisionIQ

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Drugstore.com achieves $100K annual address-correction savings and improved on-time delivery with Experian Data Quality

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Educational Employees Credit Union achieves improved member services and reduced mailing costs with Experian’s address verification solution

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Educational Federal Credit Union achieves record loan growth and higher automated approvals with Experian

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EducationDynamics achieves double-digit marketing efficiency gains and 50% more prospective students with Experian Data Quality (Experian)

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Elevate Credit, Inc., achieves $1–2M annual fraud savings and real-time fraud-ring detection with Experian (NeuroID)

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Emory Clinic recovers $21.3M in underpayments and slashes patient bad debt with Experian

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Fairytale Brownies achieves $100K+ shipping cost savings and fewer delivery delays with Experian address verification

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First Financial Asset Management achieves $3.5M in increased collections with Experian’s Collection Triggers

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Franklin Mint Federal Credit Union achieves nearly 200% ROI lift and higher loan conversions with Experian

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Fresno Pacific University achieves accurate prospect addresses and reduced mailing costs with Experian Data Quality

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Gather Federal Credit Union achieves rapid digital loan growth through seamless prequalification with Experian

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Globally Diversified Financial Services Company achieves best-in-class risk architecture and regulatory compliance with Experian

Grasshopper Bank achieves efficient, secure, frictionless client onboarding and reduced fraud costs with Experian NeuroID

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Gulf States Toyota achieves 19% lift in dealership visits with Experian's Auto Prospect Models

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Hach achieves over 98% address accuracy and fewer returns with Experian's QAS Pro

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Hastings Mutual Insurance Company achieves near-elimination of incorrect addresses and major cost savings with Experian

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Hattiesburg Clinic achieves reduced denials and faster receivables with Experian ClaimSource

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Multi-specialty academic non-profit healthcare delivery system boosts productivity and automates prior authorizations with Experian Health's Passport Authorizations

Heritage Medical Associates achieves rapid, higher‑volume appointment scheduling and improved patient experience with Experian Health (Experian)

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Homepoint saves 50 hours per month and boosts data accessibility with Experian’s DataArc 360™

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Idaho Transportation Department achieves major duplicate-record reduction and improved data quality with Experian

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Indiana University Health processes $632M in claims in one week with Experian Health's ClaimSource

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Indiana University Health achieves 114% increase in patient utilization and streamlined scheduling with Experian Call Center Scheduling

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Interline Brands achieves streamlined credit decisioning and increased profitability with Experian's DecisionIQ

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The Iowa Clinic achieves improved access — 15% online bookings and 30% fewer scheduling calls — with Experian Health Patient Schedule

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Knudsten Chevrolet achieves 17% market-share gain and 57 additional vehicle sales with Experian DPS

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Kohl's Department Stores achieves improved customer service and compliant credit management with Experian

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Kootenai Health qualifies more patients for the right financial assistance with Experian Health's Patient Financial Clearance

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LA Metro achieves faster credit decisions and under-5% delinquent receivables with Experian BusinessIQ

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Large Automotive Dealership Company achieves increased customer traffic through targeted cross-marketing with Experian

Large Clothing Retailer achieves up to 45% increase in customer spend with Experian's Custom Analytics

Large Health System achieves fourfold increase in online patient bookings and 50,000+ new patients with Experian Health

Large Health System achieves 150K+ appointments and 91% show rate with Experian Health's Patient Schedule

Large Medicaid Managed Care Plan achieves 140% increase in scheduling rates and 50% reduction in call time with Experian Patient Schedule

Large Medicaid Managed Care Plan closes 56% more care gaps and improves member access with Experian Health scheduling solutions

Large Retail Credit Card Issuer achieves 5–10% predictive lift and faster model governance with Experian's custom machine-learning acquisition model

Largest Income Tax Agency detects $80M+ in underreported income with Experian

Leading Appliance Retailer - Customer Case Study

Leading U.S. consumer and commercial bank achieves CCAR/DFAST compliance and stronger stress-testing models with Experian

A custom machine learning acquisition model for a leading appliance retailer

Leading Global Marketing, Loyalty and Card Product Providing Company achieves ongoing strategic guidance and enhanced fraud prevention with Experian

A Leading Global Supplier of Technology Products achieves centralized European credit decisioning and increased business agility with Experian

Leading International Bank achieves Basel II compliance and robust PD models with Experian

Leading Mortgage Company achieves actionable lost-lead intelligence and higher marketing ROI with Experian Lost Lead Analysis

Leading National Bank achieves Basel II compliance with Experian

Leading North American Bank achieves best-in-class centralized, customer-centric marketing with Experian

Leading U.S. Retail Banks achieve reduced fraud and $2M+ annual savings with Experian

LEAF Commercial Capital, Inc achieves improved portfolio profitability and predictive risk assessment with Experian

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Luminis Health achieves $240K monthly in billable coverage with Experian Health's Coverage Discovery

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Luxury Travel Company uncovers high-value Power Elite buyers with Experian's Mosaic Audience Portal

Mackenzie Health doubles data accuracy to 99% with Experian Data Quality's address verification

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McDonald Information Service achieves regulatory compliance and stronger CIP/AML capabilities with Experian's MetroNet

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Medical College of Wisconsin achieves $7.53M in recovered underpayments and improved cash flow with Experian Health

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Members 1st Federal Credit Union achieves $1.2M bottom-line gain and regulatory waivers with Experian

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Meredith achieves a single customer view and increased ad revenue with Experian Marketing Services

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Increase approvals and create an exceptional member experience with automated decisioning

Michigan State University Federal Credit Union logo

Midmark achieves zero new-address charge-backs and faster call-center address capture with Experian Data Quality

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MiQ Digital achieves 51% more cross-device reach and 64% greater cookieless-ID scale with Experian's Graph

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Montgomery County Hospital District achieves $1M annual revenue increase and 80:1 ROI with Experian Health

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Natural Gas Power Supplier Providing Company collects $1.8M in prior bad debt with Experian PINpoint Services

Neurosurgical Associates of San Antonio recovers $4.7M in underpayments and increases up-front collections 60% with Experian Health

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Nevada Department of Motor Vehicles achieves accurate, deliverable address data with Experian QAS Pro

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Non-Profit Healthcare Service Center achieves increased productivity and streamlined prior authorizations with Experian Health's Passport Authorizations

Northeast Member Business Services achieves expanded loan product offerings and enhanced portfolio management with Experian

Northern Michigan University achieves accurate student address validation with Experian

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Northwestern University improves alumni address accuracy and cuts returned mail with Experian

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Novant Health achieves faster, higher‑yield patient collections with Experian’s Collections Optimization Manager

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Nowcom Corporation achieves sustained growth and enhanced customer care with Experian

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OneAZ Credit Union achieves 26% increase in loan funding and 25% reduction in manual reviews with Experian PowerCurve decisioning

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OppLoans achieves a 134% ROI and $25K in additional collections with Experian's Tax Season Payment Indicator

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Overstock achieves nearly $1,000,000 in logistics and customer-care savings with Experian Data Quality's QAS Pro Web

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Overton’s achieves 29% lower delivery surcharges and faster call handling with Experian

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Pacific Marine Credit Union saves 500 hours per month and strengthens fraud detection with Experian's Knowledge IQ and Precise ID

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Pacific Northwest Ballet reduces returned mail to nearly zero with Experian Data Quality (QAS)

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PC Mall reduces risk and saves money with Experian BusinessIQ

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People's Alliance Federal Credit Union achieves accurate addresses and reduced returned mail with Experian QAS Pro

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Peoples Bank achieves stronger client relationships and faster credit decisions with Experian's Client Advisor

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Prodege achieves sustained hyper-growth and stronger portfolio risk management with Experian

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Providence Health finds $30M in coverage and reduces denials with Experian Eligibility

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Rhode Island Department of Labor achieves accurate mailings and dramatic reduction in returned checks with Experian QAS Pro

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Rhode Island Division of Motor Vehicles achieves 100% data cutover and accelerated 6-month migration with Experian

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Rocky Mountain Cancer Centers achieves $1M/year ROI and a 27% denial rate with Experian Health

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Rubicon Project achieves safer international expansion and uncovers new growth with Experian Business Information Services

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Sage Hill School achieves 11% increase in donor engagement and exceeds fundraising goals with Experian

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Saks Fifth Avenue achieves cleaner customer addresses and improved clienteling with Experian Data Quality

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Sanford Health System achieves $40M+ in increased patient collections and 28.5% bad-debt reduction with Experian Collections Optimization Manager

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Sansum Clinic recovers $8M+ in revenue and boosts cash flow with Experian Health

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SC Telco Federal Credit Union achieves 115%+ ROI and $2.2M in booked auto loans with Experian's EIRC and Auto In the Market Model

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Schneck Medical Center cuts denials 4.6% monthly and speeds denial resolution 4x with Experian's AI Advantage™

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Schroders achieves data assurance and improved operational efficiency with Experian's Pandora

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Scripps Clinic recovers $10.6M in underpayments and streamlines contract monitoring with Experian Health

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SECURA Insurance achieves streamlined underwriting and faster policy renewals with Experian

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Snap-on Credit LLC achieves a 5–10% increase in approvals while limiting risk with Experian BusinessIQ

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SP Group achieves targeted, equitable Hurricane Harvey recovery by identifying greatest-need neighborhoods with Experian data

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Spring EQ boosts approvals and secures better loan terms with Experian Boost (Experian)

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St. Luke's University Health Network achieves 22% higher collections and $7.8M monthly self-pay cash with Experian (Collections Optimization Manager & PatientDial)

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Stanford Health Care achieves a $4.1M increase in average monthly collections and improved patient experience with Experian Health's Collections Optimization Manager

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STAR Financial Bank achieves more confident portfolio and ALLL management with Experian

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State of Franklin Healthcare Associates expedites A/R by 13% and eliminates rework with Experian Health Claim Scrubber (Experian)

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Summit Medical Group Oregon — BMC achieves a 15% reduction in accounts receivable days and a 92% primary clean claims rate with Experian Health

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Swiss Sense achieves data-driven international growth and sharper regional targeting with Experian Mosaic

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Technology Credit Union achieves 788% ROI and $6M+ in mortgage funding with Experian’s Retention Triggers

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Texas Oncology recovers $1.1M+ and reduces denials with Experian Health

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Texas Orthopedics Sports & Rehabilitation Associates achieves $1.4M in recovered underpayments and near-100% upfront patient collections with Experian Health

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The University of Connecticut Foundation achieves 90% mail accuracy and $40K+ annual savings with Experian Data Quality (QAS)

The University of Connecticut Foundation logo

The Vitamin Shoppe - Customer Case Study

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Top 5 Bank achieves 4x faster fraud detection and 30% lower onboarding costs with Experian's NeuroID

Travel Agency achieves 2.8× higher response rates with Experian's location-driven analytics

UCHealth delivers $26M in charity care and streamlines financial assistance with Experian Patient Financial Clearance

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Umpqua Bank achieves $200K annual savings and faster address capture with Experian QAS Pro

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Union Bank achieves small-business growth and reduced credit & fraud risk with Experian Decision Analytics

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University of Alabama Health Services Foundation achieves 40% increase in up-front collections and $1M+ annual recoveries with Experian

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University of California San Diego Health achieves over 250% increase in revenue collected and reduces bad debt with Experian's Collections Optimization Manager

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University of Missouri School of Medicine achieves $3.2M in recovered revenue and 82% underpayment recovery with Experian Health

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University of North Texas achieves faster duplicate detection and a 39% reduction in returned mail with Experian Data Quality

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University of Tennessee Medical Center achieves 66% reduction in denials with Experian Health's Registration QA

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University of Utah Health increases patient collections and cuts thousands of staff hours with Experian's Collections Optimization Manager

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US Interactive Media achieves faster lead-source evaluation and higher conversion rates with Experian QAS Prospect IQ

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ValleyCare Health System achieves 90% reduction in undeliverable patient mail with Experian Health Identity Verification (Experian)

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Vanderbilt University Medical Center achieves convenient 24/7 patient self-scheduling with Experian Health

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Vantage West Credit Union achieves over $10M in funded mortgages with Experian's Prospect Triggers

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Washington State Employees Credit Union achieves 25% increase in loan and credit applications with Experian’s Advanced Prequalification solution

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Weill Cornell Medicine increases collections by $15M with Experian’s Collections Optimization Manager

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West Tennessee Healthcare achieves modernized patient intake and improved clean claims with Experian Registration Accelerator

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West Yorkshire Police achieves 600% productivity increase in data quality with Experian Aperture Data Studio

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Wooster Community Hospital achieves a 7.75% increase in patient collections and $3.8M recovered with Experian Health’s Collections Optimization Manager

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Wurth Louis and Company achieves reduced credit risk and improved efficiency with Experian BusinessIQ

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Yale New Haven Health achieves pre-service excellence and patient price transparency with Experian Health

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Yodel achieves a 5% increase in first-time delivery rates (300,000 more parcels/year) with Experian’s address validation and location insight

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