Case Study: Indiana University Health processes $632M in claims in one week with Experian Health's ClaimSource

Indiana University Health processed $632 million in claims transmissions in one week after halt to operations

Indiana University Health (IU Health), the largest physician network in Indiana with more than 38,000 team members and 2,717 beds across dozens of facilities, was hit by a February 2024 cybersecurity incident that halted claims submissions and brought revenue cycle operations to a standstill. The disruption created an urgent backlog and leadership sought a trusted partner to restore processing quickly.

Experian Health deployed its Best in KLAS ClaimSource platform within a week, accelerating $632 million in claims transmissions in the first five days and helping IU Health process $1.1 billion of backlog by March 27. The rapid implementation restored critical claims routines and revenue flow by leveraging Experian’s platform and dedicated resources.

Indiana University Health

Bryan Daniels

Vice President of Revenue Cycle Solutions