Case Study: West Tennessee Healthcare achieves modernized patient intake and improved clean claims with Experian Registration Accelerator

How West Tennessee Healthcare replaced clipboards with clicks, modernizing patient intake

West Tennessee Healthcare (WTH) is a not‑for‑profit, multi‑specialty health system serving 19 counties in West Tennessee and Southeast Missouri, employing over 7,000 across 90 hospitals and medical centers with $1.1B in operating revenue. Facing paper‑based registration that left patients filling clipboards, long waits, staffing shortages and rising administrative burdens, WTH needed a modern, patient‑friendly intake process to reduce errors and improve reimbursement.

WTH implemented Experian Health’s Registration Accelerator—a text‑to‑mobile registration that uses OCR to scan driver’s licenses and insurance cards without an app or accounts—so patients can pre‑register anywhere. The change cut manual data entry, shortened wait times, reduced administrative burden, allowed staff to focus on authorizations and patient care, and improved billing accuracy; patient adoption averaged 38% (50% in June 2023) with consistently positive survey feedback.

West Tennessee Healthcare

Anthony Myers

Director of Admitting and Registration