Case Study: Bay Area Credit Service achieves 15% higher collections and up to 25% greater data accuracy with Experian Collection Advantage

Bay Area Credit Service - Customer Case Study

Bay Area Credit Service, a large collections and transaction-management firm acquired by HOV Services, set aggressive 2008 goals to grow market share, improve collection performance and cut operating costs while servicing a recently purchased $1.3 billion bad‑debt portfolio with poor data. Facing intensified competition in secondary and tertiary segments and only 24 months to meet liquidation targets, the company needed better account scoring, contact data and segmentation to prioritize work and avoid wasted effort on noncollectible accounts.

After a three‑month trial, Bay Area Credit Service implemented Experian’s Collection Advantage for bureau‑based RecoveryScore scoring and data enrichment. The new process delivered up to 20% more contact hits, up to 25% greater data accuracy and 15% higher collections versus other providers, enabled redeployment of staff to higher‑value accounts (saving about $238K per month), lowered enrichment costs as a percent of revenue, and produced multiple client wins and improved liquidation rates that met or exceeded targets.

Bay Area Credit Service