Case Study: Mackenzie Health doubles data accuracy to 99% with Experian Data Quality's address verification

Mackenzie Health improves contact data quality with Experian Data Quality’s address verification technology

Mackenzie Health, a regional healthcare provider in Southern Ontario serving more than 500,000 residents, needed to speed patient registration and improve the accuracy of address information for roughly 600 daily patients and 200,000 annual registrations. With six address fields and high daily traffic, incomplete or incorrect addresses were undermining patient communication and service.

They implemented Experian Data Quality’s address verification API, which integrated seamlessly, let staff auto-populate form fields, and prompted for missing details like apartment numbers. The easy-to-use solution reduced returned mail, streamlined registration, and—alongside other data-quality efforts—doubled address accuracy to 99%, improving patient communication and satisfaction.

Mackenzie Health

Lindsay Lankin

Coordinator of Patient Access