Case Study: Natural Gas Power Supplier Providing Company collects $1.8M in prior bad debt with Experian PINpoint Services

Natural Gas Power Supplier Providing Company - Customer Case Study

A leading multistate natural gas utility serving more than 5 million metered customers across six states struggled with rising bad debt as customers moved, changed names or opened multiple accounts. Incomplete identifiers and a lack of sophisticated internal match logic left many final and past-due bills unlinked to current accounts, making collections difficult.

The company implemented Experian PINpoint Services to assign unique PINs and run linkage analysis against Experian’s consumer credit data, matching inactive balances to active accounts. The effort identified $1.8 million in previously unpaid balances, recovered 57% of linked debt in under 90 days, delivered an estimated 15:1 ROI with payback under 90 days, and led to a two-year contract for ongoing services.