Case Study: Blessing Health System achieves 58% increase in point-of-service collections with Experian Patient Estimates

How Blessing Health System personalized estimates to improve patient satisfaction

Blessing Health System is an integrated regional health system that includes hospitals, a physician group, a college of nursing and related services. It struggled to provide clear, consistent patient cost estimates because departments used manual price lists and spreadsheets that were often outdated, didn’t factor insurance, and left patients and staff unclear about financial obligations.

Blessing integrated Experian Health’s Patient Estimates and Contract Manager into its Allscripts workflow to generate real-time, insurance- and contract-aware cost estimates using chargemaster, claims and payer data. The automated solution produced estimates that are 80–90% accurate, drove a 58% increase in point-of-service collections, delivered a 1,200% ROI, and was later extended to the physician group.

Blessing Health System

Pam Shepherd

Informatics Analyst