Case Study: Charleston County Park and Recreation achieves reliable customer communications and reduced postage costs with Experian Data Quality

Charleston County Park and Recreation Commission ensures clean member data

Charleston County Park and Recreation Commission (CCPRC) manages eight park locations and a database of about 65,000 accounts, sending time‑sensitive tickets, passes and program materials to visitors. Rising printing and postage costs, frequent returned mail, and manual address lookups were delaying communications, wasting taxpayer funds and risking customer satisfaction and repeat visits.

CCPRC implemented Experian Data Quality’s QAS Pro real‑time address verification in its Class application, a straightforward integration that validates addresses at point of entry. The solution eliminated much returned mail and manual research, reduced postage expenses, simplified staff training, and ensured timely delivery of customer communications, improving service and budget stewardship.

Charleston County Park and Recreation

Catherine Farah

IT Operations Department