Case Study: Umpqua Bank achieves $200K annual savings and faster address capture with Experian QAS Pro

Umpqua Bank reduces costs and improves

Umpqua Bank, a regional bank with 150 branches serving over 225,000 customers in Oregon, Washington and California, faced a data-quality challenge when migrating to a new FiServ application in 2004 that lacked address verification and ZIP+4 functionality. To maintain its high-service standards and ensure accurate delivery of statements and cards, the bank needed an enterprise-wide solution to verify and correct customer addresses at point of entry.

Umpqua selected QAS Pro from Experian Data Quality for its apartment-level verification and type-down interface, and rolled it out across branches, the contact center and back-office systems. Real-time verification cut address-capture time from 45–60 seconds to 25–30 seconds, saves roughly three staff hours per day, reduces returned mail and fraud risk, and delivers about $200,000 in annual cost savings while improving customer service and compliance.

Umpqua Bank

Ricky Silvas

Systems Analyst