Case Study: Northern Michigan University achieves accurate student address validation with Experian

Northern Michigan University - Customer Case Study

Northern Michigan University, a public “laptop university” with about 9,700 students, launched the My NMU self-service portal to let students manage administrative tasks like address changes. Without validation at entry, student-entered addresses degraded database integrity, causing misrouted parking permits, missed mailings and the risk of passing incorrect contact data to alumni and annual-fund records.

NMU integrated Experian’s QAS Pro Web with its Banner/My NMU portal, customizing the look and using sample code to push live quickly. Real-time address validation at point-of-entry now prevents bad addresses, cuts backend cleanup, requires minimal maintenance and no downtime, improves mail deliverability and fundraising prospects, and gives the university confidence in student self-service.

Northern Michigan University

Brian Larson

Senior Programmer/Analyst