Case Study: Neurosurgical Associates of San Antonio recovers $4.7M in underpayments and increases up-front collections 60% with Experian Health

Neurosurgical Associates of San Antonio - Customer Case Study

Neurosurgical Associates of San Antonio is an 11‑physician neurosurgery and spine practice handling high volume care (about 3,300 claims and $1M in revenue per month) across more than 110 managed‑care contracts. Manual auditing, frequent payer policy changes, eligibility verification challenges and contract underpayments led to denials, delayed payments and missed opportunities to collect patient out‑of‑pocket amounts.

By implementing Experian Health Contract Manager, Payer Alerts, Passport Eligibility and Patient Estimates the practice automated contract auditing, tracked policy updates and produced accurate time‑of‑service estimates. Results included more than $4.7M recovered in underpayments, a reduction of managed contracts from 110 to 26, improved contract terms, fewer denials and a 60% increase in up‑front collections of co‑pays and deductibles.

Neurosurgical Associates of San Antonio

Karl Swann

Neurosurgical Associates of San Antonio