Case Study: Schneck Medical Center cuts denials 4.6% monthly and speeds denial resolution 4x with Experian's AI Advantage™

How Schneck Medical Center prevents and triages denials with AI Advantage™

Schneck Medical Center, a regional hospital system serving four Indiana counties, faced rising pressure to improve revenue cycle management—specifically identifying claims likely to be denied, reducing the impact of denials on cash flow, and prioritizing work that delivers the best return on staff time. Patient Financial Services leaders needed a way to catch high-risk claims before submission and focus appeal efforts on denials with the greatest chance of reimbursement.

Working with Experian Health, Schneck piloted AI Advantage — Predictive Denials and Denial Triage integrated with ClaimSource to flag high-risk claims pre-submission and automatically segment remits by reimbursement probability. In the first six months they saw a 4.6% average monthly decrease in denials, a fourfold drop in time spent on denials, faster fixes (3–5 minutes per flagged claim versus 12–15 minutes previously), and better prioritization of appeals—improving staff efficiency and revenue recovery.

Schneck Medical Center

Skylar Earley

Director of Patient Access and Communications