Case Study: Multi-specialty academic non-profit healthcare delivery system boosts productivity and automates prior authorizations with Experian Health's Passport Authorizations

Managing growth through automation and integration

A southeast-based, multi-specialty academic non-profit healthcare delivery system with a centralized prior-authorization team supporting 20 health centers and 60+ clinics (102 FTEs) faced a projected 25% rise in authorization volumes. Their manual phone-and-fax workflows created countless non-value touches, missed steps, longer lead days and growing payer and patient financial-responsibility demands, requiring a way to “do more with less.”

The organization implemented Experian Health’s Passport Authorizations (formerly OrderRite) real-time into its Epic workflow, applying lean methods and starting with surgery to automate RTA pings, centralize follow-up and enable escalation when needed. Inquiries now run automatically, productivity increased, surgery lead days improved from 6 to 12 in under four months, 10 surgery FTEs were reallocated to other teams, staff and patient satisfaction rose, and the solution is live in radiology with plans to expand to additional services.