Case Study: Rhode Island Department of Labor achieves accurate mailings and dramatic reduction in returned checks with Experian QAS Pro

Rhode Island Department of Labor and Training ensures accurate mailings

The Rhode Island Department of Labor and Training’s Unemployment Insurance program processes more than 75,000 claims a year and relies on 60 call center operators to capture both claimant and employer addresses. Inaccurate address data led to returned mail and checks, delays in claim processing, extra work verifying information, and risk to the Unemployment Trust Fund.

The team implemented Experian’s QAS Pro for real-time USPS-validated address capture with a selectable drop-down, quick on-site configuration, and brief training (including asking for ZIP codes first). The result was immediate on-screen validation, fewer spelling queries, significant reductions in returned forms and checks, faster call handling, and expansion of the tool to another division.

Rhode Island Department of Labor

Raymond Filippone

Assistant Director of Income Support