Case Study: Grasshopper Bank achieves efficient, secure, frictionless client onboarding and reduced fraud costs with Experian NeuroID

How Grasshopper Bank Achieved Efficient, Secure Client Onboarding with NeuroID

Grasshopper Bank, a New York–based digital commercial bank founded in 2019, serves entrepreneurs, venture-backed startups and small businesses with about $733M in assets and roughly 100 employees. Rapid expansion—onboarding 1,000+ new SMBs monthly—and new product launches led to spikes in sophisticated fraud that increased operational costs and threatened to bog down the lean team without adding friction for legitimate clients.

By implementing NeuroID’s behavioral analytics at the top of the onboarding funnel, Grasshopper immediately improved rejection accuracy, drastically reduced manual review and API costs, and flagged fraudulent marketing channels within days. The solution streamlined client onboarding, provided early alerts on upticks and crowd trends, enabled smarter marketing spend allocation, and delivered operational savings that effectively paid for the service while preserving a frictionless customer experience.

Grasshopper Bank

Teddy Gordon

Director of Data