Case Study: AppFolio achieves faster tenant approvals and reduced fraud with Experian AccountView

Automating income verifications streamlines long approval times and mitigates rising fraud

AppFolio is a cloud-based property management SaaS that streamlines leasing, renter screening, payments and communications for managers and landlords. The company faced slow, manual income verifications—collecting pay stubs and bank statements—that lengthened approval times, increased vacancy losses and left the platform vulnerable to rising fraud, a problem worsened by the pandemic-driven shift to digital workflows.

AppFolio integrated Experian AccountView (powered by Finicity’s open-banking data) to automate income verification and analysis, improving applicant completion rates and fraud detection. The solution produced income reports for 46% of applicants (versus 28% with other providers), enabled approvals in minutes, reduced vacancy time and fraud risk, and rolled out smoothly thanks to strong onboarding and support.

AppFolio

Caroline Whitmore

Management